Kent Air Conditioning (“we”, “us”, “our”) is committed to protecting your privacy. This policy explains what personal information we collect when you use this website or contact us, how we use it and the rights you have under UK data protection law, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

Kent Air Conditioning is the data controller for the personal information described in this policy. We are registered in England and Wales under company number 13701842 and operate across Kent, United Kingdom.

If you have any questions about this policy or how we handle your information, please contact us at [email protected] or call 0191 477 1152.

Information we collect

We collect information you choose to give us when you request a quote, fill in a form on this website, email or call us. This may include:

your name, email address and telephone number;
your postcode or the address of the property where work is needed;
details about the service you’re interested in and any other information you include in your message.

Like most websites, our hosting provider automatically records limited technical information when you visit, such as your IP address, browser type and the pages you request. This is used to keep the website secure and running properly.

How we use your information

We use your information to:

respond to your enquiry and provide a quote;
arrange appointments and carry out the work you’ve asked for;
provide customer service and aftercare, such as servicing reminders you have asked for;
keep records required for accounting, tax and legal purposes.

We will never sell your personal information, and we will not send you marketing messages unless you have given us permission to do so.

Our lawful basis

We process your information on the following lawful bases:

Contract — where processing is needed to provide a quote or carry out work at your request;
Legitimate interests — to respond to enquiries, run and improve our business and keep our website secure;
Legal obligation — where we must keep records by law;
Consent — where you have agreed to us contacting you about your enquiry. You can withdraw consent at any time.

Sharing your information

We only share your information where necessary, with trusted organisations that help us run our business, such as our website host and email provider. Enquiries sent through the forms on this website are processed by Formspree, which receives the details you enter and delivers them to us by email; Formspree may process data outside the UK under its own data protection terms. These providers may only use your information to provide their service to us. We may also share information with professional advisers or where we are required to do so by law.

How long we keep your information

If your enquiry doesn’t lead to any work, we keep your details for up to 12 months in case you get back in touch, then delete them. If we carry out work for you, we keep customer records for as long as needed to provide aftercare and meet our legal and accounting obligations — normally up to six years after the work is completed.

Keeping your information secure

We take appropriate technical and organisational measures to protect your personal information. This website is served over a secure, encrypted (HTTPS) connection.

Your rights

Under UK data protection law you have the right to:

ask for a copy of the personal information we hold about you;
ask us to correct information that is inaccurate or incomplete;
ask us to delete your information;
ask us to restrict or object to how we use your information;
ask us to transfer your information to another organisation;
withdraw your consent at any time, where we rely on consent.

To exercise any of these rights, contact us at [email protected]. We will respond within one month.

If you’re unhappy with how we have handled your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113. We’d appreciate the chance to resolve your concerns first.

Cookies

For information about cookies, please see our cookie policy.

Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the date it was last updated shown above.

Privacy policy